CareRyPharmacy Partner

Pharmacy Partner · Legal

Pharmacy Partner Terms

Last updated: 14 October 2026

These terms apply to pharmacies that apply to or partner with CareRy and use the CareRy Pharmacy Portal. They sit alongside any written commercial agreement between your pharmacy and CareRy; where the two differ, the signed agreement prevails.

1. About these terms

CareRy (“CareRy”, “we”) operates a platform that connects patients with independent partner pharmacies (“you”, “the pharmacy”) and CareRy delivery partners. The business that operates CareRy is CareRy Healthcare Technologies. Its official enterprise address is Bhagyanagar 4th Line, Near Gowthami School, 4th Lane, Cumbum, Prakasam, Andhra Pradesh – 523333.

By applying to become a partner, or by using the Pharmacy Portal, you agree to these terms on behalf of your pharmacy and confirm that you are authorised to do so.

2. Eligibility

  • You must operate a retail pharmacy from a physical premises and hold a valid drug licence and every other licence, registration and permission that applicable law requires to stock, sell and dispense medicines at that premises.
  • The person applying must be the owner or be authorised by the owner, and be reachable on the mobile number given in the application.

3. Registration and application

To apply, you create a CareRy account and give your pharmacy’s name, address and postal code, the owner’s name and mobile number, your drug licence number as printed on the licence, and the city and pincodes you serve. The information must be true, complete and kept up to date. Applying does not create a partnership or open the Pharmacy Portal; approval does.

4. Verification

  • CareRy reviews every application and may verify your licence and other details, including by asking for copies of documents or contacting you. CareRy may approve or decline an application at its discretion and will tell you the outcome.
  • Before your store can list and sell medicines, CareRy and your pharmacy must agree the commercial terms described in section 9.
  • You must tell CareRy promptly if any licence is suspended, cancelled, expires or changes, or if your premises, ownership or pharmacist in charge changes.

5. Your responsibilities as a pharmacy

  • You are responsible for the medicines you supply and dispense through CareRy, and for complying with all applicable laws, including the Drugs and Cosmetics Act, 1940 and the rules under it, and any requirements on the sale, storage and dispensing of medicines.
  • Prescription medicines must be dispensed only under the supervision of a registered pharmacist, as applicable law requires.
  • You must supply only genuine medicines obtained through lawful supply chains, and never supply counterfeit, misbranded, adulterated, expired or recalled products.
  • You must store medicines under the conditions stated on the pack and required by law. Products that need cold-chain storage must not be supplied through CareRy unless CareRy has enabled them for delivery.

6. Inventory, MRP and expiry

  • Keep your stock quantities, availability, batch and expiry details accurate and current in the Pharmacy Portal. Mark a product unavailable if you cannot supply it.
  • Record the manufacturer and MRP exactly as printed on the pack you hold.
  • Do not supply any product that is expired or will expire before the patient can reasonably use it, and remove expired stock from sale.

7. Adding medicines not in the CareRy catalogue

  • If a medicine you stock is not in the CareRy catalogue, you may submit it with its details and a product photo. Submitted medicines are reviewed by CareRy and are not shown to patients until approved. CareRy may approve, reject, ask for changes to, or merge a submission with an existing catalogue entry.
  • You must make sure the details you submit — name, strength, dosage form, pack size, manufacturer, MRP, prescription requirement and storage needs — match the product you physically hold.
  • Approval of a submission is not an endorsement of the product and does not transfer to CareRy any of your responsibilities under these terms.

8. Product images and content you upload

  • You may upload photos of products you stock. Upload only photos you took yourself or have the right to use, that accurately show the actual product and packaging, and that contain no personal information (such as patient names or prescriptions) and nothing misleading or unlawful.
  • You keep any rights you have in your photos. You grant CareRy a non-exclusive, royalty-free, worldwide licence to store, copy, resize, optimise, crop, display and distribute them on the CareRy platform, and to show them to patients and other users in connection with the product, for as long as they are used on the platform and for a reasonable period after for records.
  • Product names, logos and packaging designs belong to their respective owners. CareRy may remove or replace any image or content at any time, including if it is inaccurate or infringes someone’s rights.

9. Pricing and commercial terms

  • Your offer percentage and CareRy’s share are agreed individually between your pharmacy and CareRy. There is no single platform rate.
  • Customer prices are calculated by the platform from the product’s MRP and those agreed percentages. You do not type prices, and the customer price will never exceed the MRP.
  • Fees, commissions, payment and settlement (including timing, method and any deductions) are as set out in the written commercial agreement between your pharmacy and CareRy: Settlements to your pharmacy are made weekly. These terms do not by themselves create any payment obligation.

10. Orders: acceptance and rejection

  • Orders are routed to a pharmacy that serves the patient’s pincode and whose store is open. New orders appear in the Pharmacy Portal for you to check.
  • Accept an order only if you can supply it correctly and on time. If you cannot, decline it or ask the patient for a prescription, giving a clear reason.
  • You must not change an order, add products or substitute a different medicine without the patient’s agreement through the platform.

11. Prescription medicines

  • Supply a prescription medicine only against a valid prescription that your pharmacist has reviewed and verified in the Pharmacy Portal.
  • Your pharmacist must reject a prescription that is not valid, legible, current or appropriate for the order, and give the patient a reason.
  • Use prescriptions only to review and fulfil the related order, and keep them confidential.

12. Packing and handover

  • Pack each order securely and appropriately for the products, and label it so it can be matched to the order.
  • Mark the order Ready for Pickup only when it is packed and complete. Hand it only to the CareRy delivery partner collecting that order.

13. Customer information and confidentiality

  • You will receive personal and health information about patients (such as names, addresses and prescriptions) only to fulfil their orders. Use it for that purpose only, keep it confidential and secure, and do not copy, sell, share or use it for marketing.
  • Comply with applicable data protection law, including the Digital Personal Data Protection Act, 2023 once and as it applies.
  • Keep your Pharmacy Portal login confidential, allow access only to your authorised staff, and tell CareRy promptly of any suspected unauthorised access.
  • Information CareRy shares with you about its platform and commercial terms is confidential.

14. Use of the platform and prohibited activities

You must not: supply products that are banned, restricted or that you are not licensed to sell; supply prescription medicines without a verified prescription; misrepresent products, prices, stock or your licences; contact patients for purposes unrelated to their orders; divert CareRy orders off the platform; or interfere with the platform’s security or operation.

15. Verification and audit

CareRy may, acting reasonably, check that your pharmacy continues to meet these terms — for example by asking for up-to-date copies of licences, reviewing order and inventory records on the platform, or investigating complaints. You will cooperate with reasonable requests and with any lawful request from authorities.

16. Suspension and termination

  • You may stop partnering with CareRy by giving written notice to partners@carery.in, after fulfilling or cancelling open orders.
  • CareRy may suspend your store or end the partnership if you breach these terms or applicable law, if a licence is suspended or lapses, if there are serious or repeated patient complaints, or if required by law. Where appropriate, CareRy will tell you the reason and give you an opportunity to respond.

17. Responsibility and limitation of liability

You are responsible for, and will compensate CareRy for loss caused by, your breach of these terms or of applicable law, including the supply of unsuitable, non-genuine or expired products. To the extent permitted by law, CareRy is not liable to your pharmacy for indirect or consequential losses or loss of profit, and the platform is provided “as available”. Nothing in these terms limits liability that cannot be limited under applicable law.

18. Governing law and dispute resolution

These terms are governed by the laws of India. The parties will first try to resolve any dispute in good faith through discussion. Subject to that, the courts at Ongole, Andhra Pradesh shall have jurisdiction.

19. Changes to these terms

CareRy may update these terms. The date at the top shows when they last changed. CareRy will give reasonable notice of material changes through the Pharmacy Portal or by email. Continuing to use the portal after a change takes effect means you accept it.

20. Contact

For help, email support@carery.in or call +91 8790667890. For partnership matters, email partners@carery.in.

Grievance Officer: Naveen Metla, Founder & Grievance Officer, reachable on +91 8790667890 or at grievance@carery.in. We acknowledge every grievance within 24 hours and resolve it within 15 days of receiving it, as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.